This morning, i sent my staff members a text message...as i often do. Usually whenever i get a thought or epiphany that i think can help us elevate our business, i don't hesitate to send out a mass text distro. This morning's was interesting enough that i thought it deserved a full blog.
DIETING DOESN'T WORK!
We are all too familiar with the woes of the dieting game. Those who have tried it will tell you that it doesn't work, regardless of what the name of it is. Now, i'm not saying that dieting doesn't help...because it can. It can help you temporarily lose weight, which is what it is designed to do. What isn't told to you is that after you diet and lose the desired weight, you have to change your lifestyle in order to maintain it. If you stop with the diet pills or the drinks or even the excercise you will gain all the wieght back and then some. And usually you gain it back faster than it took you to lose it. So, what do u do..you diet again and again and again. Some people never get it. Its not the diet that works. Its the LIFESTYLE CHANGE that's the key. Dieting is like sprinting in a marathon. Yeah, you'll start faster and you'll be in the lead in the beginning, but you can't sustain an all out sprint for the duration of the marathon. so eventually, you will get tired and begin to fall back, while the people who maintained a constant speed will pass you by. A lifestyle change is similar to the person who maintains a steady pace in the marathon...remaining disciplined not to go too fast, but making sure that they dont go too slow. Its the discipline!!
ok, here's where i get on my soap box and get off of the topic..but since we are talking about it (well, really i'm talkin. you just reading and taking mental notes) this concept applies to relationships as well. How, you ask? well, sit back and i'll tell you.
In relationships, couples go through the rough times. There's no doubt. And its not always that one person is bad or worse than the other. You have to realize that we are all still growing, even as we have significant others. We grow until we die. So, in our relationships, we take for granted that our partner is experiencing things in his or her own way (even while with you) and interpretting things differently than you do. and this is ONE key reason that communication is the most critical element of a relationship. MESSAGE!!!
but as we grow in different ways, we hit stumbling blocks in our relationships. and this is where the dieting starts. We'll sit down (hopefully) and say, "ok, i'll change this. I'll stop doing that. I'll do this better".
what we are essentially doing is starting a relationship diet, where we quick fix the problem with altering our actions..but not changing our lifestyle.
if a man's wife has an issue with him going out...he can't all of a sudden stop goin out. its who he is and what he does. its his vice. so he may stay home for a while...a few months ,but then either you'll see a discontent man at home or he'll go right back to doing what he was doing. if a man's woman isn't giving him any and he complains...she may just get extremely freaky for a while...giving you more than you've ever had. but eventually, she'll taper off or you'll notice you are being intimate with a stiff. (LOL. for real)
she went on a relationship diet..but she didn't change her lifestyle.
So in these cases, we need to identify what the issue is..and make a productive, sustaining lifestyle change that will prove beneficial for the duration of the relationship. NOT for the right now. Even though getting too much loving will never get complaints from any dude.
Now, back to what i was really saying...I notice that we Diet in the salon too much. I'll have a meeting and initiate certain things that need to take place or i'll continue to beat the customer service horse to death as i always do. and for a week or so, the people that i need to stay on the most will be great. they will enhance their customer service and do and say all the right things. But soon enough, i'll notice it taper off. they will revert back to what they were doing before. So this is what i've called the "customer service diet". and its not to say that the service gets worse than before. no. its that i become less tolerant and more critical than before. why? because you showed me you CAN DO IT. you just dont do it consistently. and that pisses me off more than someone who just can't do it. So, my challenge is to find out what each person eliminates in his/her diet and work toward providing a sustainable plan to rid them of it all together. i guess patience on my part is the key here, huh? Hell no! We not in a relationship and we aint over weight. this is business and i want a marathon runner not a sprinter and i want it now! So, for any of my barbers or stylists who are on a customer service diet....here i come!
(they know i love em)
As always, comments are appreciated. I want to hear what you have to say.
keep it clean.
Peace,
Ramont.
Saturday, October 25, 2008
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1 comment:
i understand what you said. you never really think that way and if you was to look back at why the diet you picked did not work you can see that yeah it was the lifestyle that did not change.
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