Becoming Supreme

Welcome to the Supreme Experience....a journey in the day in the life as the owner of Surpreme Clientele Hair Studio. And trust me, it is definately a journey. From August 2006 until today, becoming supreme clientele has been full of ups and downs and tons of learning experiences. But through it all...we've grown and overcome the obstacles of a start up business. Today, i can proudly boast that Supreme Clientele is well on its way to being exactly what i intended....#1.

Two years ago, Supreme Clientele was a vision. It was a thought that started in college as i began to dabble in cutting hair for extra cash. What began as a money making effort, soon became a hobby and a passion. Who knew that cutting my friends hair for free would turn into a profitable business?

I realized early what people were lacking...customer service. It wasnt' the hair cut that kept them faithful, although my quality soon became top knotch. It was the fact that i was available when they needed me. I catered to their schedules and needs and took ownership of making them look and feel good. It was then that i first thought, "there are plenty of people who need this same treatment and are willing to pay for it". That became the foundation to the Surpeme Clientele vision...excellent customer service. Where other guys were selling hair cuts, i sold customer service by means of cutting hair.

There's no gimmicks, no themes, just excellent customer service. That would be my nitch in the game. Even today, as i hire employees, talk to clients or tell someone about the salon...i talk about customer service first. That is what will keep people coming back.

In August, 2006 Supreme Clientle opened with 2 people. TWO! Many people thought I was crazy for opening a salon with no previous experience, no connections or without having even steppin in a salon in austin to see what others were doing. I tell people, "i don't care what other salons are doing. if my vision is captured, it won't matter. i will succeed". After months of hard work, we opened the doors with two people and we sat..and sat...and sat as we watch the door remain closed. Behold...a client..a walkin! I was so excited, but i didn't show it because i had to act like i expected it. I got my first dollar as a business owner. i still have it framed at my new location today. It was official. i had turned a vision into a reality. I had done the unthinkable. I had become supreme clientele.

check back for my next blog, "Faith. The trials and tribulations of Starting Up"

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Peace,
Ramont